Privacy Policy

Last updated: 10 January 2026

Copper Kettle Restaurants UAE (“Copper Kettle”, “we”, “our”, or “us”) operates dine-in restaurant outlets and provides takeaway and delivery ordering through our website (copperkettle.ae) and third-party ordering platforms. We respect your privacy and are committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

When you visit our website, place an order, make a reservation, or contact us, we may collect the following information:

Personal Information

 

    • Full name

    • Mobile number

    • Email address

    • Delivery address and location details

Order Information

 

    • Items ordered

    • Order preferences

    • Special instructions

    • Order history

Technical Information

 

    • IP address

    • Device type

    • Browser type

    • Cookies and usage analytics

Payment Information
Online payments are securely processed by licensed payment gateway providers.
We do not store or have access to your card number, CVV, or banking credentials.

2. How We Use Your Information

We use the collected information only for legitimate business purposes, including:

 

    • Processing and delivering food orders

    • Customer support and order confirmation

    • Fraud prevention and payment verification

    • Improving website performance and services

    • Responding to inquiries or complaints

    • Sending offers or promotions (only where permitted)

3. Sharing of Information

We may share limited information with trusted third parties only where necessary:

 

    • Delivery drivers and dispatch staff

    • Payment gateway and banking partners

    • IT and website hosting providers

    • Third-party delivery platforms (Talabat, Deliveroo, Careem, etc.)

    • Government authorities if legally required

We do not sell, rent, or trade customer personal data.

4. Cookies

Our website uses cookies and similar technologies to:

 

    • Enable website functionality

    • Remember preferences

    • Analyze traffic and performance

By using our website, you consent to our use of cookies. You may disable cookies in your browser settings.

5. Data Retention

We retain order and transaction records for accounting, operational, and regulatory purposes in accordance with UAE laws. Data may be retained for up to 5 years where required for VAT and financial compliance.

6. Marketing Communications

We may send promotional messages via SMS, WhatsApp, or email only if:

 

    • You placed an order with us, or

    • You opted-in to receive promotions.

You may opt-out at any time by contacting us or following the unsubscribe instructions in the message.

7. Your Rights

Under UAE data protection law, you may:

 

    • Request access to your personal data

    • Request correction of inaccurate data

    • Request deletion where legally permissible

    • Withdraw consent for marketing communications

Requests can be submitted to the contact details below.

8. Security

We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, misuse, or disclosure.

9. Third-Party Links

Our website may contain links to external websites or delivery platforms. We are not responsible for the privacy practices of those third-party services.

10. Contact Us

For any privacy-related inquiries or requests:

Copper Kettle Restaurants UAE
Email: info@copperkettle.ae
Phone: +971 4 3335456

United Arab Emirates

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of any updated terms.