Last updated: 10 January 2026
This Delivery Policy applies to all food orders placed with Copper Kettle Restaurants UAE (“Copper Kettle”, “we”, “our”, or “us”) through our website (copperkettle.ae), telephone orders, in-store takeaway, and authorized delivery platforms.
Delivery is available within designated service areas surrounding each Copper Kettle branch. Delivery availability may vary depending on distance, location accessibility, and operational conditions.
Orders outside our service zones may be declined.
This policy applies to orders placed via:
For platform orders, certain delivery conditions may also be governed by the platform provider.
Estimated delivery time is typically 30–60 minutes, depending on location and order volume.
Delivery time is an estimate only and may vary due to:
Delivery delays alone do not qualify for a refund if the order is delivered in good condition.
Customers must be available at the provided contact number and delivery location at the time of delivery.
If the customer cannot be reached after reasonable attempts, the rider may leave and the order may be considered completed.
Customers are responsible for providing accurate delivery details, including building name, unit number, and contact number.
Copper Kettle is not responsible for delays or failed delivery due to incorrect or incomplete address information provided by the customer.
Delivery may be considered unsuccessful if:
In such cases, the order may not be eligible for refund.
Once the order is handed to the customer, security guard, reception desk, or designated recipient at the delivery address, the order is considered successfully delivered.
Contactless delivery can be requested by the customer. Once the order is placed at the designated location and the customer is notified, the order is considered delivered.
Customers should check their order upon receipt and notify us immediately of any missing or incorrect items.
Complaints reported long after delivery may not be eligible for resolution.
Orders placed through third-party platforms are delivered by the platform’s delivery riders. Delivery performance, rider conduct, and tracking may be managed by the platform provider.
For takeaway pickup orders, customers should collect their order within a reasonable time after notification. Copper Kettle is not responsible for food quality changes due to delayed pickup.
For delivery assistance:
Email: info@copperkettle.ae
By placing an order, the customer agrees to this Delivery Policy.